Wholesale Quality Claim

Inspection on Receipt

Wholesale and bulk buyers are asked to inspect goods on receipt and before further distribution. This ensures any concern is identified and resolved quickly.

Claim Window

Quality claims must be raised within 7 days of receipt of the shipment. Claims raised after this period may not be accepted.

Supporting Evidence

A valid claim should include the order or invoice reference, a description of the issue, the affected quantity, and clear photographs of the goods and packaging.

Quality Standard

Production is inspected to a recognised acceptable quality level (AQL 2.5 for major defects) unless a different standard is agreed in writing for a specific order.

Resolution

Approved claims are resolved by replacement, credit or refund of the affected quantity, at a resolution agreed with the buyer. Claims are assessed against the approved sample and the agreed specification for the order.

Contact

Submit claims to info@uniposh-ah.com with the subject line Quality Claim and your order reference.